Return and Refund Policy
At Triumph Over Gray we offer coaching sessions and workshops – not something you can return as you would a physical product. However, we have a 30-day refund policy, which means you have 30 days after purchase to request a refund.
To be eligible for a refund, you must not have participated in the session for longer than 25% of the coaching time. (1 week for month-long modules, 1 full day for 4 day workshops, and so on) For example, you may have purchased a workshop or a coaching session, filled out the intake, but then found yourself unable to participate on the start date. You, then, are eligible for a full refund, regardless of the reason for cancellation. Or, you have purchased the workshop but never joined the module. Or, you may have started a workshop, but then realized this is something not for you. Please let us know early on to receive a full refund.
You can also cancel any subscription product at any time for any reason simply by filling out our Contact Form In your cancellation request, please state the following:
Your name and email address
The product you wish to cancel
Your reason for cancellation
Partner products
We also offer a series of partner products. These are clearly marked with a blue ribbon and the label “Partner Product”. The purchase link will redirect to the partner site (Amazon, Etsy, etc.) – please refer to their specific policies for return and refund information.
Exceptions / non-returnable items
Individual one-time sessions are non-refundable
Unfortunately, we also cannot accept returns on sale items or gift cards.
Exchanges
You are always welcome to exchange one workshop for another, as long as you have not completed more than 25 % of the workshop